Foreign and commonwealth office is recruiting Counter Fraud Support Officer (02/16 ACC)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category  

Other British Government Departments (Partners across Government, including UK Visas)

Job Subcategory  

HMPO (HM Passport Office), UKVI (UK Visas and Immigration)

Job Description (Roles and Responsibilities)  

Main purpose of job:

The primary purpose   of the role is to assist the Counter Fraud Officer based in Accra by carrying   out assessments and checks on complex, British passport applications received   in the UK from West Africa and other countries that fall within CFC Accra  catchment. The successful candidate   will have to consistently meet targets for quality efficiency and customer   service.

Roles and responsibilities:

• Establish   and maintain a good relationship with local government officials and other   key stakeholders in order to assist in the verification of documents   submitted within the passport application.
• Arrange   DNA testing and collate information as and when required
• Prepare   comprehensive assessments on passport applications for approval by Counter   Fraud Officer (CFO).
• Set   up and maintain clear and concise electronic records of referrals received   and checks carried out.
• Prepare   assessments/information packages for HM Passport Offices in the UK
• Deal   with all passport related activities (including correspondence from members   of the public) as per HMPO Policy
• Carry   out interviews with applicants as and when required
• Assist   with any other passport related work as directed by CFO.

Essential qualifications and experience  

• Be familiar with the HMG environment  and have passport, visa and/or consular experience and some form of fraud training
• Must have excellent IT skills
• Good oral and written communication skills
• Attention to detail and initiative
• Good customer service skills coupled with an ability to handle difficult customers
• Ability to work under pressure

Required competencies  

Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service

Application deadline  

6 May 2016

Grade  

A2 (L)

Type of Position  

Fixed Term

Working hours per week  

35 hours

Duration of Post  

12 months

Region  

Africa

Country/Territory  

Ghana

Location (City)  

Accra

Type of Post  

British High Commission

Number of vacancies  

1

Starting monthly salary ()  

GHS 2.277.00

Start Date  

1 June 2016

Additional information  

• All applicants must be legally able to work in Ghana with the correct visa/status or work permit.
• Staff members recruited locally by the British High Commission in Accra are subject to Terms and Conditions of Service according to local Ghanaian employment law.
• Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates.
• Reference checking and security clearances will be conducted.
• If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Note: Any questions you may have about this position will only be answered during interview, should you be invited.

SOURCED: foreign and commonwealth office