Salary : Payband H (from RM 2,949 per month) / Contract: Permanent contract / Closing Date : 24 April 2016 (23:59 UK Time)
The organisation
The British Council is the world’s leading cultural relations organisation and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world. We call this work – cultural relations.
Malaysia operation
British Council Malaysia is part of the British Council’s global network with adults and young learners studying with us. Our customers engage with us face-to-face, online, through email and via the phone.
The role
We are recruiting a Customer Care Agent to work with our customers in Kuala Lumpur on a permanent basis.
The main duty of a Customer Care Agent is to ensure a high quality and efficient customer service experience for all our customers via telephone and email.
As the post holder you would also act as British Council’s ambassador and provide top quality services to customers while meeting all KPIs in order to enable the British Council to meet its business targets and objectives. This will involve customer service, sales support and advisory work to inform customers of our different products and services.
Suitable candidates for this customer-facing role will need strong communication skills, education to diploma or degree level and at least one year of work experience in a call centre-type environment.
In order to be considered for this role, please stately as clearly as possible in your application form to illustrate the demonstrable experiences you possess as matched with the “Essential Experience/Skills & Knowledge” we are looking for. We regret that resumes or CVs will not be considered when we shortlist for the role, as with applications that are lacking in information.
Start Date: As soon as possible
Closing Date: 24 April 2016 (23:59 UK Time)
For any queries related to this job please email EA.Recruitment@britishcouncil.org.sg and the East Asia Recruitment Team will aim to respond as quickly as possible.
Internal candidates: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, that you have discussed the application with your line manager.
Desirable criteria may be used during the selection process. The British Council is committed to a policy of equal opportunity and welcomes applications from all sectors of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.
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