Hilton worldwide is recruiting Rooms Division Assistant (Job Number: HOT02OHF)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Job Description  Rooms Division Assistant ( Job Number:  HOT02OHF) Work Locations :  Hilton Garden Inn Leiden  Willem Einthovenstraat 3   Oegstgeest 2342 BH A Rooms Division Assistant is responsible for assisting with overseeing Housekeeping and Front Desk operations to deliver an excellent Guest and Member experience while monitoring Housekeeping and Front Desk standards and assisting the Rooms Division Manager. What will it be like to work for this Hilton Brand? Hilton Garden Inn™ is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today's busy travellers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they're on the road. If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn™. Because it’s with the Hilton Garden Inn™ where we speak success and where our Guests succeed. What will I be doing? What will I be doing? As a Rooms Division Assistant, you will be responsible for assisting with overseeing Housekeeping and Front Desk operations to deliver an excellent Guest and Member experience. A Rooms Division Assistant will also be required to assist the Rooms Division Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Assist with overseeing Housekeeping/Front Desk operations to maintain high standards Assist the Rooms Division Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Monitor staffing levels to meet cover business demands Maintain good communication and working relationships with all hotel departments Operate within departmental budgets through effective stock and cost controls and well managed schedules Support departmental targets and objectives, work schedules, budgets, and policies and procedures Monitor the appearance, standards and performance of the Housekeeping and Front Desk Team with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices Assist the Rooms Division Manager to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure ongoing training to support Rooms Division Manager Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Support managing, training and developing the Housekeeping and Front Office team Act in accordance with policies and procedures when working with front of house equipment and property management systems Deputise in absence of Rooms Division Manager Assist other departments wherever necessary         What are we looking for? Rooms Division Assistants serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous supervisory experience in Front Office and Housekeeping within the hotel/leisure/retail High level of IT proficiency High level of commercial awareness and sales capabilities Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team What benefits will I receive? Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Learn more now about Hilton Garden Inn™ --- where we speak success. Hundreds of locations, with over tens of thousands of rooms Numerous projects in development, worldwide Herman Miller Mirra® desk chairs complement our stylish work areas Sleep deep with the Garden Sleep System® bed Fitness Centers featuring Precor® training equipment Hilton Garden Inn has consistently been recognized as the Best Mid-Scale, Full Service brand in key consumer awards. EOE/AA/Disabled/Veterans Schedule : Full-time Brand: Hilton Garden Inn Shift : Full Availability Job Level : Supervisor/Team Leader Advertised Salary: .  Job : Guest Services and Front Office

SOURCED: Hilton worldwide